Your Privacy Is Our Responsibility

This privacy policy applies to all users of the mccw platform. When you use the mccw website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.

We believe you are the owner of your personal information. That is why mccw always makes clear — what information is collected and why, how it is used, and what your rights are.

This policy may be updated from time to time. If changes are made, we will notify you through your contact details. The date of the most recent change will be noted at the bottom of the page.

We collect the following types of information to ensure our services are delivered to you on the mccw platform. Each instance has a specific and legitimate purpose.

2.1 Information You Provide Directly

What you provide yourself:

• Name, email address, and mobile number provided at registration
• Information required for age verification (our services are for 21+ only)
• Mobile banking details provided during deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Information shared when contacting the support team
• Account preferences and security settings

2.2 Automatically Collected Information

What is automatically collected when you use the site:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Logs of which pages you visited on the site and for how long
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity records

2.3 Information Received from Third Parties

For identity verification purposes or to prevent fraud, we may verify information with trusted third parties on a limited basis. This process is fully secure and strictly controlled.

mccw never uses your information unnecessarily. Collected information is used only for the following purposes:

• Account Management: To create, maintain, and secure your account
• Transaction Processing: To process deposits and withdrawals
• Customer Support: To provide 24/7 support and resolve your issues
• Security & Fraud Prevention: To prevent unauthorized access and fraud
• Service Improvement: Using analytical data to further improve your experience
• Legal Obligations: To comply with applicable laws and regulations
• Responsible Gaming: To help prevent harmful behavior by monitoring playing habits

Without your explicit consent, mccw does not sell or transfer your information to third parties for marketing purposes.

mccw uses cookies to improve the quality of its services. Cookies are small text files stored in your browser that help improve the usability of the site.

4.1 Essential Cookies

These cookies are essential for the core operation of the site — such as maintaining login sessions, security verification, and completing transactions. Without them, the site cannot function properly.

4.2 Analytical Cookies

Used to analyze statistics such as how many users visit a page and how long they stay. This information is completely anonymous and is not used to identify any individual.

4.3 Cookie Control

You can disable cookies at any time from your browser settings. However, please note that disabling essential cookies may disrupt some services on the site.

mccw treats your personal information as strictly confidential. We never share your information with third parties except in the following limited circumstances:

• Service Providers: Trusted partners for payment processing (bKash, Nagad, Rocket, Upay) and technology infrastructure management — under strict confidentiality agreements
• Legal Obligations: Providing information to government authorities when required by court order or applicable law
• Fraud Prevention: Assisting relevant authorities in investigating fraud, money laundering, or other criminal activity
• Business Transfers: In the event of a company merger or acquisition, users will be notified in advance

Under no circumstances does mccw sell your information to advertisers or third-party marketers.

The security of your information is mccw's top priority. We use industry-standard technologies and processes to ensure data protection.

6.1 Encryption

All data transmissions on the mccw platform are secured through SSL/TLS encryption. This means all information sent between your browser and our servers is fully encrypted — no third party can read it.

6.2 Access Control

Only employees for whom access to your personal information is essential to their work can access it. Every access is logged and regularly audited.

6.3 Firewall & Monitoring

Advanced firewalls and intrusion detection systems at the server level remain active 24 hours a day. Any unusual activity is automatically flagged and acted upon promptly.

6.4 Password Protection

Your password is never stored directly — it is encrypted using advanced hashing algorithms. No employee of ours will ever know or ask for your password.

mccw does not retain any information beyond what is necessary. The retention period depends on the purpose of use and applicable legal requirements.

• Account Information: For as long as the account is active and for a set period after closure to meet legal requirements
• Transaction Records: For the period required by financial regulatory rules
• Support Conversations: For a reasonable period to ensure service quality
• Analytical Data: Kept in anonymized form and deleted on a regular basis

Upon a request to close an account, we will delete all personal information as quickly as possible, except where required by legal obligations.

As a user of the mccw platform, you have certain fundamental rights over your own information. We respect these rights and help you exercise them.

8.1 Right to Access

You can find out at any time what information mccw has collected about you. To make this request, please contact our support team.

8.2 Right to Rectification

If any information in your profile is incorrect, you can have it corrected. This can be done directly from account settings or through the support team.

8.3 Right to Erasure

Where there is no legal obligation to retain it, you may request that your personal information be deleted. In this case, your account will also be closed.

8.4 Right to Object to Processing

If you object to marketing communications or certain types of data processing, we will respect that. Our support team will action your request as soon as possible.

mccw strictly follows a 21+ age policy. Our services are exclusively for people aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If we learn that a minor is using an account, that account will be closed immediately and all related information will be deleted.

If a parent or legal guardian believes their minor child has accessed mccw, please contact our support team immediately.

mccw reserves the right to update this privacy policy as needed. For significant changes, we will:

• Clearly note the date of the change on this page
• Notify you via your registered email or live chat
• Provide a summary of the changes so you can quickly understand what has been updated

Continued use of the site after a change indicates that you have accepted the new policy. If you do not agree to the new policy, please contact our support team to close your account.

If you have any questions about this privacy policy, concerns about how your information is used, or wish to exercise your rights — please get in touch with us. The mccw support team is available 24/7 and can assist in both Bengali and English.

We take every privacy-related request seriously. Upon receiving your complaint, we will endeavor to respond as quickly as possible.